If you are building a Client/Server that is going to be used in a VDI environment don’t install the VMware SVGA WDDM driver as part of the VMware tools install.
It can cause issues like Black screens, Users not connecting etc and the first step Citrix get you to perform is to remove them, with XenDesktop this is fairly easy but time consuming with VDI-in-a-Box you can’t…
For XenDesktop, If you have installed them you can us the follow these steps to remove the driver:
- Remove VDA agent(s)
- Remove VMware Tools
- Install VMware tools (Custom install without SVGA driver)
- Install VDA agent(s)
- Update the Catalogue
For VDI-in-a-Box, If you have installed them you can us the follow these steps to remove the driver:
- Start again with new image.
If you already have it installed and it’s not causing any issues you can leave it as is.
If you don’t remove the VDA agent before Uninstall/reinstall VMware tools, the guest will break.
VDI-in-a-Box installs the VDA agents when you import the image, you can’t get them any other way. (confirmed by Citrix Support)
Both these links mention VMware 4.1 U1 but Citrix have confirmed it is still affects later versions.